Contact

At Aurelio Lifestyle, we’re here to help. If you have any questions or need assistance, our support team is available through the following contact options:

Email: info@aureliolifestyle.com
Phone: +44 7418 600940

Store Name: Aurelio Lifestyle
Address: 50 Stanley Street, Hong Kong, 999077, Hong Kong

Business Hours

Our customer service team is available during these hours:

• Monday to Friday: 08:00 – 20:00
• Saturday & Sunday: 12:00 – 18:00

We aim to respond to all enquiries within 24 hours on business days.

Frequently Asked Questions (FAQs)

1. What are your delivery times?

Orders are processed in 1–3 business days (including order checks and packaging). Shipping typically takes 3–8 business days depending on your location and local delivery services.

2. Can I cancel my order?

Yes. You can cancel your order within 24 hours of placing it. Please contact us as soon as possible to ensure we can assist you before dispatch.

3. How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to check the status of your delivery on our Order Tracking page.

4. How can I contact customer service?

You can reach us by email or phone during business hours:

• Email: info@aureliolifestyle.com
• Phone: +44 7418 600940

5. What payment methods do you accept?

We accept the following secure payment options:

• Visa
• Mastercard
• American Express
  

Contact Form

You can also reach us via the contact form below. We usually reply within 24 hours on business days.