FAQ

1. What are your delivery times?

Processing time: 1–3 business days (includes order confirmation, quality checks, and packaging)
Shipping time: 3–8 business days, depending on your location and the courier service

2. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Please contact us as soon as possible so we can help you before the order is dispatched.

3. How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number. You can use it to check your delivery status on our Order Tracking page.

4. How can I contact customer service?
Our support team is available during the following hours:

Monday to Friday: 08:00 – 20:00
Saturday & Sunday: 12:00 – 18:00

You can reach us by email at info@aureliolifestyle.com or by phone at +44 7418 600940.

5. What payment methods do you accept?
We accept the following secure payment methods:

Visa
Mastercard
American Express

Contact

If you have any questions about our products, policies, or anything else on our website, feel free to get in touch with us.

Store Name: Aurelio Lifestyle
Address: 50 Stanley Street, Hong Kong, 999077, Hong Kong
Email: info@aureliolifestyle.com
Phone: +44 7418 600940

You can also send us a message through our contact form. Our team typically replies within 24 hours during business days.