General Terms and Conditions

1. Introduction

1.1 These Terms and Conditions apply to your use of the Aurelio Lifestyle website and any purchases made through it. They set out your legal rights and obligations, as well as our commitments to you as a customer.

1.2 Definitions of key terms used throughout this document can be found in Section 25.

2. Acceptance

2.1 By using this website or placing an order, you confirm that you are at least 18 years old, legally capable of entering into contracts, and not prohibited from doing so under any laws that apply to you.

2.2 We may ask you to confirm your agreement to these Terms in writing.

2.3 You also confirm that you are not banned from using online platforms. We reserve the right to restrict access if necessary.

2.4 When you place an order, you agree to be bound by these Terms. If you do not accept them, you must not use the website or make a purchase.

2.5 Your use of this site also confirms acceptance of our Privacy Policy and Acceptable Use Policy.

2.6 We recommend saving or printing a copy of these Terms for future reference.

3. Personal Use Only

All items available through Aurelio Lifestyle are intended for personal use only. You agree not to buy products for resale or commercial distribution.

4. Pricing

4.1 All prices displayed on our website include shipping unless stated otherwise. However, they do not include VAT, import duties, or other local taxes.

4.2 You are responsible for paying any import duties or customs fees. Orders are shipped “delivery duty unpaid” from outside the United Kingdom, including from our partners in China. Please check your local rules before ordering.

4.3 While we do our best to ensure accurate pricing, errors may occasionally occur. If we discover a pricing error after your order is placed, we will contact you to confirm or cancel the order. If we’re unable to reach you, we will cancel and refund your order.

4.4 We are not obligated to honour any pricing errors and reserve the right to cancel any orders based on incorrect pricing—even after confirmation.

4.5 Prices may change at any time, but such changes will not affect confirmed orders.

5. Placing an Order

5.1 Orders are subject to availability. If your order is accepted, we’ll send you an Order Confirmation by email. If any item is unavailable, we will notify you and issue a full refund.

5.2 A contract is formed only once we send the Order Confirmation. This contract applies only to the products listed in that confirmation email.

5.3 Items within the same order may arrive in separate shipments.

5.4 We may update or remove products, features, or content on the website at any time without prior notice.

6. Payment

6.1 We accept the following payment methods: Visa, Mastercard, and American Express.

6.2 Discount codes or promotional vouchers must be valid at the time of checkout and used in accordance with our policies.

6.3 Payments are processed securely through trusted third-party providers. You agree that we may share necessary information with these providers to complete your transaction.

6.4 You must use a valid payment method that is registered in your name. We are not responsible for any unauthorised use of your payment details.

6.5 Unjustified chargebacks may result in administrative fees or legal action. You agree to cover any associated losses or costs.

7. Delivery

7.1 Orders will be delivered to the shipping address provided at checkout. We are not responsible for delays or failures caused by incorrect or incomplete address information.

7.2 Estimated delivery times will be provided with your confirmation. Most orders arrive within 5–8 business days, but delays may occur due to customs or other unforeseen circumstances.

7.3 You are responsible for any customs duties, import taxes, or related charges.

7.4 If a parcel is not received or collected and is returned to us, additional return or redelivery fees may apply.

7.5 Ownership and responsibility for the products transfer to you upon delivery, unless otherwise stated.

8. Cancelling or Changing Your Order

8.1 You may cancel your order within 24 hours of placing it. After this time, the order may have already been processed or dispatched and cannot be changed or cancelled.

8.2 If your order has already been shipped, you may still return the item in line with our Return & Refund Policy.

9. Faulty Items

9.1 If your item is damaged or defective, please contact us with your order number, a description of the issue, and clear photos.

9.2 If the fault is confirmed, we will offer you a replacement or a full refund. We may require the item to be returned before processing a resolution.

10. Returns & Refunds

10.1 You may return any unused item in its original condition within 30 days of receiving it. All tags and packaging must be intact.

10.2 Unless the item is faulty, you are responsible for the return shipping costs.

10.3 Once we receive and inspect your return, we will issue a refund to your original payment method within 10 business days.

11. Vouchers & Discounts

11.1 Discount codes and promotional vouchers must be used in accordance with our current policies and must be valid at the time of purchase.

11.2 Only one voucher or discount code may be applied per order.

11.3 Vouchers and discount codes have no cash value. Any unused balance will not be refunded.

11.4 If your voucher does not cover the full order amount, you must pay the remaining balance using another accepted payment method.

11.5 Vouchers may have expiration dates and are subject to availability.

12. Acceptable Use

12.1 You agree to use our website in a lawful and respectful manner.

12.2 You must not misuse the website by spreading malware, scraping data, copying content without permission, or engaging in any activity that may harm the site or other users.

12.3 We reserve the right to block or restrict access to users who violate these Terms or any applicable laws.

13. External Links

13.1 We may provide links to third-party websites for your convenience. These links do not imply our endorsement or approval.

13.2 We are not responsible for the availability, content, or privacy practices of third-party sites.

13.3 You may link to our homepage, provided it is done in a fair and legal manner and does not misrepresent your relationship with us.

14. Intellectual Property

14.1 All content on the Aurelio Lifestyle website—including text, images, logos, and designs—is owned by us or our licensors and protected by intellectual property laws.

14.2 You may not reproduce, distribute, or reuse any part of this website without written permission from us.

15. Privacy & Cookies

15.1 For full details on how we handle your personal information, please refer to our Privacy Policy and Cookie Policy.

15.2 By using our website or making a purchase, you agree to these policies.

16. Viruses & Security

16.1 You must not attempt to introduce viruses, malware, or any harmful material to our website, nor try to gain unauthorised access to our systems or data.

16.2 We are not liable for any damage to your device or data resulting from your use of our website.

16.3 We recommend using up-to-date antivirus software when accessing any online platform, including ours.

17. Our Liability

17.1 We are not liable for any indirect, incidental, or consequential damages, including loss of data, revenue, or profits.

17.2 We are not responsible for any delay or failure to perform due to circumstances beyond our control.

17.3 Our total liability to you is limited to the greater of £1,000 or the total value of your order.

17.4 Nothing in these Terms affects your statutory rights under UK consumer protection laws.

18. Indemnity

18.1 You agree to indemnify and hold Aurelio Lifestyle and its team harmless from any claims, liabilities, damages, or expenses arising from your misuse of the website or your violation of these Terms.

19. Force Majeure

19.1 We are not responsible for delays or failures caused by events outside our reasonable control. This includes natural disasters, transport interruptions, strikes, governmental actions, or other force majeure events.

19.2 If such an event lasts longer than 30 days, either party may cancel the order without any penalty or obligation.

20. Updates to These Terms

20.1 We may revise these Terms at any time. Any updates will be posted on this page along with the effective date.

20.2 If significant changes are made, we may notify you by email or with a notice on our website.

20.3 Your continued use of the website after any updates confirms your acceptance of the revised Terms.

21. Breach of Terms

21.1 If you breach these Terms, we may restrict or suspend your access to our website and services.

21.2 We reserve the right to take legal action if your breach causes harm to our business, reputation, or intellectual property.

22. Termination

22.1 You may stop using our services at any time.

22.2 We may suspend or permanently terminate your access to the website or services if you violate these Terms or act in a way that we consider inappropriate or harmful.

23. Consequences of Termination

23.1 Any obligations or rights that have already arisen will continue to apply after termination.

23.2 The sections on liability, intellectual property, and indemnity will remain in effect even after termination.

24. General Terms

24.1 These Terms form a legally binding agreement between you and Aurelio Lifestyle. You may not transfer your rights or obligations to another party.

24.2 If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

24.3 These Terms represent the entire agreement between you and Aurelio Lifestyle regarding your use of our website and services.

25. Governing Law

25.1 These Terms are governed by and interpreted in accordance with the laws of England and Wales.

25.2 If you have any questions about these Terms or need assistance, please contact us.

Contact

If you have any questions about our products, policies, or anything else on our website, feel free to get in touch with us.

Store Name: Aurelio Lifestyle
Address: 50 Stanley Street, Hong Kong, 999077, Hong Kong
Email: info@aureliolifestyle.com
Phone: +44 7418 600940

You can also send us a message through our contact form. Our team typically replies within 24 hours during business days.