Shipping policy

Important Information

Place of Delivery: Orders are delivered to the shipping address provided during checkout.
Country of Operation: United Kingdom
Order Cut-off Time: 22:00 GMT (10:00 PM)
Order Processing Time: 1 to 3 business days (Monday to Friday)
Shipping Time: 3 to 8 business days (Monday to Friday)
Total Estimated Delivery Time: 4 to 11 business days
Shipping Cost: Free shipping on all orders

How Long Does Delivery Take?

Our standard delivery timeframe is between 4 to 11 business days, which includes:

Processing time: 1 to 3 business days for order confirmation, quality control, and packaging
Shipping time: 3 to 8 business days depending on your delivery location and courier performance

You can track your order at any time using the Order Tracking page available in our website menu. For further assistance, feel free to email us at info@aureliolifestyle.com.

Free Shipping

We offer free shipping on all orders. Once your parcel is dispatched, you’ll receive a tracking number to monitor the status of your delivery on our Order Tracking page.

Order Cancellation

You may cancel your order within 24 hours of placing it. Please contact us as soon as possible at info@aureliolifestyle.com and include your order number in the message.

Complaints and Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us immediately at info@aureliolifestyle.com. Be sure to include your order number and clear photos of the issue so we can assist you promptly.

Delayed Delivery

While we strive for on-time delivery, delays may occasionally occur due to customs procedures or courier issues. If your parcel has not arrived within the estimated delivery time, please get in touch with us for support at info@aureliolifestyle.com.

Payment Options

We accept the following secure payment methods:

Visa
Mastercard
American Express

All transactions are processed in British pound sterling (GBP) via secure third-party payment providers.

Contact

If you have any questions about our products, policies, or anything else on our website, feel free to get in touch with us.

Store Name: Aurelio Lifestyle
Address: 50 Stanley Street, Hong Kong, 999077, Hong Kong
Email: info@aureliolifestyle.com
Phone: +44 7418 600940

You can also send us a message through our contact form. Our team typically replies within 24 hours during business days.