Frequently Asked Questions (FAQ)
Welcome to the Aurelio FAQ page! We’ve gathered the most common questions from our customers to make your shopping experience as smooth and enjoyable as possible. If you don’t find the answer you’re looking for, feel free to contact us—we’re here to help!
Orders and Payments
1. How do I place an order?
Placing an order is simple! Browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the prompts to enter your details and complete your payment.
2. What payment methods do you accept?
We accept a variety of payment options, including:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Google Pay
- Apple Pay
- Bank Transfers (Contact us for details)
3. How will I know if my order was successful?
Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t receive it, check your spam folder or contact us at support@aureliolifestyle.com
Shipping and Delivery
4. Do you offer free shipping?
Yes! We offer free standard shipping within the USA on all orders with no minimum purchase required.
5. How long does shipping take?
- Standard Shipping (USA): 3-5 business days
- International Shipping: 7-14 business days
6. Can I track my order?
Absolutely! Once your order is shipped, we’ll send you a tracking number via email so you can monitor its journey.
Returns and Refunds
7. What is your return policy?
We offer a 30-day return window for items in their original condition. For hygiene reasons, earrings, undergarments, and swimwear cannot be returned unless faulty.
8. How do I return an item?
To initiate a return, contact us at support@aureliolifestyle.com Pack your item securely and ship it to:
Aurelio
Attn: Returns Department
Address: 50 Stanley Street, Central, Hong Kong
9. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. Refunds are issued to your original payment method.
Products and Sizing
10. How can I find the right size?
We provide a detailed size guide on each product page to help you choose the perfect fit. If you’re unsure, feel free to reach out to our team for advice.
11. Are your products sustainably made?
We’re committed to quality and sustainability. Many of our pieces are crafted with eco-friendly materials and practices to reduce our environmental impact.
12. How can I contact you?
We’re always happy to help! Contact us via:
E-mail: support@aureliolifestyle.com
Phone: +31627964471